Website terms of use and our terms for building work
Last updated: 29 September 2026
This page contains two sets of terms:
Please read them carefully. If you have any questions, call us on 07941 961170 or email m.davies137@yahoo.co.uk. Our Privacy Policy explains how we use your personal information.
RF Davies & Son is a family-run building business based in Dorset, serving Poole, Bournemouth, Ringwood and the surrounding areas. In these terms, “we”, “us” and “our” mean RF Davies & Son, and “you” means the person using our website or asking us to carry out work.
By using this website, you agree to these website terms. If you don’t agree, please don’t use the site. The website is free to use. We may change, suspend or withdraw it, or any part of it, at any time, and we don’t guarantee that it will always be available.
The information on this website is general. It is here to help you understand what we do and is not advice about your particular project. Photos show examples of work we have done. We try to keep the website accurate and up to date, but we can’t promise that everything on it is complete or current.
We don’t publish fixed prices on the website. Any price or estimate we mention before giving you a written quote is a guide only. Your written quote, and any changes we agree in writing, take priority over anything on this website.
The content of this website, including the text, photos of our work and our name and logo, belongs to us or is used with permission. You may view it, and print or save pages for your own personal use. You must not copy or use it for any commercial purpose without our written permission. Other names and trade marks mentioned on the website belong to their owners.
You must not use this website:
Where our website links to other websites or services, such as our web designer’s website, the links are for your information only. We have no control over those websites and are not responsible for their content or for how they use your information.
We take reasonable care to keep our website free from viruses and other harmful material, but we can’t guarantee it. Please use up-to-date virus protection on your own devices.
The website is provided free of charge for general information. If you are a consumer, we are only responsible for loss or damage you suffer from using it that is a foreseeable result of our failing to use reasonable care and skill, and we are not responsible for business losses, such as loss of profit, loss of business or business interruption. If you use the website for business purposes, we exclude all liability for loss or damage arising from your use of it, to the extent the law allows.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. Your legal rights as a consumer are not affected.
We may update these terms from time to time. The version on this page when you use the website applies to that use. Changes will not affect a contract for work we have already agreed with you, unless you agree to them.
These terms apply when we quote for and carry out building work for you. Your written quote, and any changes we agree in writing, set out the details of your job, such as the work included, the price and any payment arrangements. If your written quote says something different from these terms, the written quote applies.
These terms are mainly written for consumers, meaning people having work done for themselves rather than for a business. If you are a business customer, please also see section 15.
Our quotations are free and there is no obligation to go ahead. For most jobs we visit your property first and then send you a written quote.
Your quote is based on what we can see and reasonably expect when we price the job, and on the information, drawings or specifications you give us. It will describe the work and the price, and make clear anything that is not included. It will also make clear whether a price is a fixed price or an estimate. An estimate is our best assessment of the likely cost, and the final cost may be higher or lower. If a quote is only valid for a set period, it will say so.
Some problems can’t be seen until work starts, such as the condition of foundations, hidden pipes or cables, rotten timbers or poor ground conditions. If we find something like this, we will follow section 6 below.
A contract between us is formed when you accept our written quote (for example, by email, by text or by signing it) and we confirm that we will carry out the work. We will then agree a start date with you.
To help the work go smoothly and safely, we ask you to:
If we come across anything we suspect contains asbestos, we will stop work in that area. It will need to be tested and, if necessary, removed or made safe by a suitably qualified specialist before we carry on.
Permissions and approvals. Some work needs permission or approval before it can start, such as planning permission, Building Regulations approval, notices to neighbours under the Party Wall etc. Act 1996, consent from your landlord, freeholder or mortgage lender, or listed building or conservation area consent. We will tell you if we think your work may need any of these. Your written quote will say who is arranging each one. Unless it says that we will, it is your responsibility to get them before work starts.
If you would like to change the work or add something, please tell us. We will explain how the change affects the price and the timescale, and we will agree it with you before we do it, in writing where possible (a text or email is fine). We will not charge you for extra work you have not agreed to, except urgent work described in section 6.
If we find a problem that could not reasonably have been foreseen when we quoted, we will stop work on the affected part, explain the problem and the options, and agree any extra cost and time with you before we carry on.
If something needs doing urgently to make the property safe or weathertight, or to prevent further damage, we will do only what is necessary, tell you as soon as possible and charge a fair and reasonable price for it.
Start and finish dates are estimates, unless we have agreed in writing that a date is fixed. If no timescale has been agreed, we will carry out the work within a reasonable time.
Building work can be held up by things outside our control, such as bad weather, delays in the supply of materials, illness or problems we could not reasonably have foreseen. If that happens, we will let you know as soon as possible and agree a new timescale with you.
Unless your written quote says otherwise, we supply the materials needed for the work as part of our service. If you would like to supply any materials yourself, please agree this with us first. We will take reasonable care when fitting them, but we are not responsible for defects in materials you supply, or for delays caused by them arriving late or being unsuitable.
If you are a consumer, the Consumer Rights Act 2015 gives you legal rights. In particular:
If our work is not carried out with reasonable care and skill, you can ask us to put it right (a “repeat performance”) at no cost to you, within a reasonable time and without significant inconvenience to you. If that isn’t possible, or we don’t put it right within a reasonable time or without significant inconvenience, you may be entitled to a price reduction, which in some cases can be a full refund. Faulty goods have their own remedies, such as repair, replacement or a refund.
Nothing in these terms affects your legal rights. For more information, visit citizensadvice.org.uk or call the Citizens Advice consumer helpline on 0808 223 1133.
We carry out our work in line with the Building Regulations that apply to it, and we stand behind it. If a problem arises with work we have done, please tell us and we will look at it promptly. This is in addition to your legal rights and does not replace or reduce them. If we give you a written guarantee for any particular work, its terms will be set out in writing.
We carry insurance, including public liability cover. Please ask if you would like to see details before work starts.
If you are a consumer and we made our contract with you away from our business premises (for example, at your home after a site visit) or at a distance (for example, by phone, email or text, without meeting face to face), you have the right to cancel it within 14 days without giving a reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The cancellation period ends 14 days after the day the contract is made.
How to cancel. Tell us clearly that you have decided to cancel, before the cancellation period ends. You can email us at m.davies137@yahoo.co.uk or phone us on 07941 961170; we suggest email, so that you have a record. You can use the model cancellation form below, but you don’t have to.
Your refund. If you cancel, we will refund all payments you have made under the contract without undue delay, and no later than 14 days after the day you tell us you are cancelling. We will use the same payment method you used, unless you expressly agree otherwise, and you won’t pay any fees for the refund.
If you asked us to start within the 14 days. We will only start work during the cancellation period if you expressly ask us to. If you do, and then cancel, you must pay us an amount in proportion to the work we have carried out up to the time you tell us you are cancelling, compared with the full work covered by the contract.
When you lose the right to cancel. If you expressly asked us to start work within the cancellation period and acknowledged that you would lose your right to cancel once the work was complete, you lose the right to cancel once the work has been fully carried out.
Exceptions. The right to cancel does not apply to:
After the cancellation period, or if the right to cancel doesn’t apply, you can still end the contract at any time by telling us. If you do, you will need to pay for the work we have done up to that point and for costs we have reasonably incurred for your job that we can’t recover, such as materials ordered specially that can’t be returned or used elsewhere. We will take off anything you have already paid, refund any balance to you, and try to keep these costs as low as possible.
You won’t have to pay these costs if you are ending the contract because we have broken it, for example by not carrying out the work with reasonable care and skill. Your legal rights apply instead.
Occasionally we may need to rearrange work, for example because of bad weather, illness, materials not being available, or because it isn’t safe to carry on. If so, we will tell you as soon as possible and agree a new date with you.
If we have to cancel the contract altogether, we will refund any money you have paid for work we have not done and materials we have not supplied, including any unused part of a deposit.
We may end the contract if you seriously break these terms, for example by not paying an amount that is due after we have reminded you, or by not giving us the access we need to do the work. If that happens, you will need to pay for the work we have done and the costs we have reasonably incurred, as described in section 12.
If we break this contract or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it is obvious that it will happen, or if we both knew it might happen when the contract was made.
We will take reasonable care of your property while we are working. If we damage it through our fault, we will put the damage right or pay you the reasonable cost of doing so.
We are not responsible for existing faults in your property that we did not cause and could not reasonably have discovered, but we will tell you if we find any.
If you are a consumer, we are not responsible for business losses, such as loss of profit, loss of business, business interruption or loss of business opportunity.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breaching your legal rights as a consumer, or for anything else that cannot lawfully be limited or excluded.
If you ask us to carry out work for business purposes, the parts of these terms that only apply to consumers (including the right to cancel and the consumer remedies in section 9) do not apply to you, and your written quote and any written contract set out what we have agreed. Subject to the last paragraph of section 14, we are not liable to business customers for loss of profit, loss of business, business interruption or any indirect or consequential loss.
If you are unhappy with our work or service, please tell us as soon as possible by phone on 07941 961170 or by email to m.davies137@yahoo.co.uk, so we can try to put things right. We will look into your complaint and get back to you as quickly as we can.
If we can’t sort things out between us, you can get free, impartial advice from the Citizens Advice consumer helpline on 0808 223 1133 or at citizensadvice.org.uk.
These terms (Part A and Part B), and any contract between us, are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales, except that if you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
If a court decides that any part of these terms can’t be enforced, the rest will still apply. If we don’t enforce any of these terms straight away, we can still enforce them later. Nobody else has any rights under a contract between you and us.
Only fill in and send this form if you want to cancel your contract with us within the cancellation period. You can copy it into an email to m.davies137@yahoo.co.uk.
To: RF Davies & Son
Email: m.davies137@yahoo.co.uk
Telephone: 07941 961170
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods*/for the supply of the following service*,
Ordered on* / received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
* Delete as appropriate.
Last updated: 29 September 2026.
